Refund Policy

Overview

At Saavee Home Care, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help. This Refund Policy applies to all products purchased directly from our website.

Eligibility for Refund

To be eligible for a refund, please ensure:

• Product is damaged, defective, or incorrect upon delivery.
• Product is in original packaging with all tags and accessories.
• You have proof of purchase (order ID or invoice).
• Product has not been used, washed, or altered (except for checking functionality).

Non-refundable items: Gift cards, clearance/sale items (unless damaged), and products damaged due to misuse.

Return Process

Follow these simple steps to initiate a return:

Refund Methods

Refunds are issued based on your original payment method:

• Credit/Debit Card / Net Banking / UPI: Refund credited to same account within 7-10 business days.
• Cash on Delivery (COD): Refund issued via bank transfer (NEFT) — please provide bank details.
• Store Credit: Instant store credit option available for faster processing.

Membership Plan Refunds

For Silver (25% OFF) and Gold (35% OFF) 1-year membership plans:

• Cancellation within 7 days of purchase: Eligible for pro-rata refund (minus any discounts already used).
• Cancellation after 7 days: No refund, but membership remains active until the end of the 1-year term.
• No refunds for membership plans if you have already placed orders using the discount.

Late or Missing Refunds

If you haven't received your refund within 10 business days after approval:

• Check with your bank or credit card company — processing times vary.
• Contact us at info@officesolutions.in with your order ID.

Exchange Policy

If you received a defective or incorrect product, you may request an exchange instead of a refund. We will ship the correct/replacement product at no additional cost after receiving the returned item.